Refund policy
Return & Refund Policy
Last updated: 26-May-2026
At SPH Hub, we want you to be happy with your purchase. If you are not satisfied, we’re here to help.
🔄 Returns
You can request a return within 14 days of receiving your order.
To be eligible for a return:
- Item must be unused and in the same condition you received it
- Item must be in original packaging
- Proof of purchase is required
Some items cannot be returned, including:
- Personalised or custom-made products
- Clearance or final sale items
💰 Refunds
Once we receive and inspect your return, we will notify you.
If approved:
- Refund will be processed to your original payment method
- It may take 5–10 business days to appear in your account
🚚 Return Shipping
- Customers are responsible for return shipping costs (unless item is faulty or wrong item sent)
- Shipping costs are non-refundable
📦 Damaged or Wrong Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or refund.
❌ Non-Returnable Items
We do not accept returns on:
- Used items
- Sale/discounted items (if you choose to make it final sale)
📩 Contact Us
If you have any questions about returns or refunds, contact us at:
Email: sppknr@gmail.com